Accelerating Customer Experience in the Aviation Industry with Poly

  • Post author:
  • Post category:Articles

The airline industry is no stranger to technological disruptions. With rising consumer expectations and competitive pressures, airlines are searching for innovative ways to enhance customer experiences. Enter PolyAPI, a groundbreaking tool revolutionizing how developer teams discover and consume APIs and Events. 

PolyAPI: The Unseen Hero Behind Seamless Customer Experiences

Poly leverages AI and other advanced technologies to simplify API and Event discovery. Its unique features, such as AI-powered discovery service, dynamic cross-API client library, orchestration logic, and learning capability, position it as an indispensable tool for any industry striving for digital excellence.

Observational Learning

Unlike other platforms requiring extensive documentation and a steep learning curve, Poly observes how you use an API or Event and learns from it without invading privacy. This feature is particularly relevant in an industry where time-to-market can be a decisive competitive edge. According to a report by the Boston Consulting Group, airlines that leverage digital technologies, like Poly’s observational learning, can improve their revenue management capabilities by up to 10%.

Airline development teams can incorporate APIs for baggage tracking, flight updates, or customer loyalty programs within minutes, thanks to Poly’s ability to learn and adapt quickly. This speed in implementation is not merely about cutting down development time; it translates to real-time benefits for consumers. A faster integration process can allow airlines to roll out essential features or updates in sync with real-world events. For instance, during peak travel seasons or unexpected disruptions like weather events, airlines could swiftly deploy new functionalities to improve communication with passengers, enhance baggage handling, or offer real-time alternative travel options.

Language Flexibility

Poly generates libraries in your preferred programming language, streamlining the development process. According to a 2023 Stack Overflow Developer Survey, show that developers value flexibility more than ever. Poly’s language flexibility ensures that airlines can use this vast talent pool without language-specific limitations. Developers can thus integrate various functionalities, from real-time flight information to in-flight entertainment options, effortlessly.

By utilizing Poly’s capabilities, airlines can more easily collaborate with third-party vendors and services, further expanding their ecosystem. This interoperability could be particularly beneficial when integrating systems for global alliances or partnerships with hotels and car rental companies. All APIs and events coalesce into a single Poly library, making it easier to manage and update. In a fast-paced industry where changing consumer expectations often dictate feature updates, Poly’s language flexibility allows airlines to stay ahead of the curve and continuously innovate. It will enable airlines to adapt rapidly, ensuring they meet their customer base’s ever-changing needs and expectations.

Natural Language Interface

Poly features a natural language interface, allowing developers to discover new APIs and events directly within their IDEs. Previously, according to Gartner, 70% of white-collar workers will interact with conversational platforms daily. Poly’s natural language interface aligns perfectly with this emerging trend, making the development process more intuitive and user-friendly.

This convenience dramatically reduces the time to market for new features that enhance customer interactions. Developers can interact conversationally with internal environments and directly bridge a gap with legacy mainframes. Implementing Poly can lead to faster decision-making and more efficient coding practices. For example, a team can ask Poly for the best API for real-time flight tracking or customer service details. With the heavy lifting handled by Poly, developers can focus more on designing the front-end experience and refining functionalities to serve the customer better.

By adopting Poly’s natural language interface, airlines position themselves at the forefront of technological innovation, ensuring they can quickly adapt to market changes and continuously upgrade customer experiences.

Custom Orchestration

Airline developers can also create and deploy custom orchestration functions via the Poly Server. According to a study by Forrester, 86% of business leaders believe that complexity is their biggest operational challenge. Custom orchestration addresses this concern head-on by allowing for the development of intricate workflows that are both effective and manageable.

This feature enables the development of complex workflows like multi-leg travel itineraries or special needs accommodations, improving the overall customer experience. Take, for example, the handling of layovers and connecting flights. With custom orchestration, airlines can develop more intelligent systems that notify passengers of gate changes or suggest dining or shopping options during layovers. For passengers requiring special assistance, airlines can ensure smoother transitions between flights through orchestrated workflows that mobilize personnel and equipment the moment a plane lands.

Harnessing Poly’s custom orchestration not only simplifies these complexities but also adds a layer of personalization that modern customers have come to expect. This sophisticated level of customization elevates airlines from mere transportation providers to exceptional experience curators.

The PolyAPI Advantage in the Airline Industry

Imagine a world where airlines can offer passengers personalized entertainment options, real-time updates on flight status, baggage location, and even loyalty program features—all integrated seamlessly into their mobile apps and inflight experience connections. Such a scenario becomes substantially easier with Poly.

Faster Development Cycles

By accelerating the discovery and integration of APIs, Poly significantly reduces development cycles. When airlines can swiftly adapt to new technologies or customer demands, they gain a competitive edge in the market.

Tailored Experiences

Poly’s ability to learn and integrate new APIs opens the door to more personalized customer experiences. Airlines can utilize machine learning algorithms to suggest customized travel packages, entertainment, and dining options.


The reduced development time and the ability to discover and integrate APIs in-house can lead to substantial cost savings. These funds can be redirected to other customer service areas, like in-flight amenities or more affordable ticket options.

Poly is your Co-Pilot

PolyAPI is not merely a tool for developers; it’s a catalyst for customer transformation in the airline industry. Its advanced features empower airlines to accelerate development, reduce costs, and, most importantly, elevate the customer experience to new heights. As airlines continue to navigate the digital landscape, PolyAPI stands out as an essential co-pilot on the journey towards unparalleled customer satisfaction.