Full Lifecycle Development Platform

Runtime outbound API Calls or inbound Webhooks or API Calls, a custom server functions being invoked, or a variable being loaded outside a server function. A passthrough call (inbound API → Server Function → outbound API) is counted as one (in any combination of the 3 elements). Variable inject statements and custom client function executions are also not counted.

Always On Functions are server functions which are set to never go to sleep, meaning they maintain low response times at all times and do not need to be “woken up”.

Yes, AOF are also billed fractionally on the same cycle as your regular subscription.

If you exceed the limits of your chosen plan, overage fees will apply based on your additional usage per additional Invocation. These fees are calculated parodically and will be added to your next billing cycle. Your base included limit refreshes at the beginning of your next billing cycle.

Yes, you can upgrade or downgrade your Trial, Starter, or Growth plans. Changes to your plan will take effect immediately, and any billing adjustments will be prorated. Enterprise and Self Hosted plans can not be upgraded or downgraded for the contract year.

We offer a few discounts: Reference Customer Discount (20%), Migration Discount (33%) — If you have to pay for two IPaaS offerings while migrating, and Pilot Discount (80%) — limited to a single use case to try Poly in production.

We help customers with development both as consultants, trainers, and advisors. We offer a 37.5% discount with a minimum commitment of $50K in the Growth Plan and $75K in the Enterprise/Self-Hosted Plan.

We charge standard rates for support but on an as-needed basis. Support can be bundled with a professional services package, and the hours can be used interchangeably. We do not bill when we find that our product, professional services implementation, or documentation is at fault.

Yes, the second instance and beyond are $30K per instance per year assuming the instances are exact replicas (same configuration).

For self-hosted customers, we offer a greater degree of flexibility in pricing, as the customer carries the cost of the infrastructure and AI services. We have denominated the price in Hotel Rooms, Stores, Partner Integrations, Live Customer Integrations, Client Applications, and Flows (server functions) and are open to working with you to find a metric that works well for your business.

We are appalled at vendors exercising their “stickiness” to take advantage of customers when renewing a contract. We want you to know we won’t do that to you and are happy to obligate ourselves to it contractually. Note that we may introduce new capabilities and add-ons, which are sold separately for an additional price.