Welcome Workdays Enhances Real Estate Operations with PolyAPI's IPaaS

Introduction

Digital transformation has become a cornerstone for companies aiming to enhance operational efficiency and customer satisfaction. Welcome Workdays, a trailblazer in real estate digital services, was founded in 2023 by Entra, Storebrand Eiendom, and Malling & Co—three of Norway’s leading property companies. With the vision to offer “One digital platform for a more flexible workplace,” Welcome Workdays embarked on a journey to revolutionize real estate management by integrating sophisticated digital solutions using PolyAPI’s Integration Platform as a Service (IPaaS).

Challenge

Integrating disparate systems within the real estate sector often results in significant technical debt and complex, unmanageable legacy code. WW faced the daunting task of modernizing its service platform while ensuring high privacy standards, data security, and operational efficiency. The need for seamless integration across various digital services, such as room bookings, digital door openings, and visitor management, was crucial. The existing system, although functional, needed to be improved to improve scalability and responsiveness to customer needs.

Solution

PolyAPI emerged as the optimal solution for WW to standardize business processes and reduce technical debt. The platform provided essential tools for “just-in-time integrations,” allowing WW to streamline and automate their service integrations in less than two weeks—a significant improvement over traditional methods.

Key features of the solution included:

• Scalable Integration Capabilities: PolyAPI facilitated the easy integration of new services and systems, enhancing the platform’s flexibility and scalability.
• Enhanced Security and Privacy: PolyAPI strongly emphasizes data security and ensures that all integrations meet the highest privacy and security standards, which is crucial for the real estate industry.
• Reduction of Technical Debt: PolyAPI’s clean and efficient codebase significantly reduced the amount of legacy code, simplifying maintenance and upgrades.

Implementation

The implementation of Poly at WW was characterized by a collaborative approach, with PolyAPI’s technical team working closely with Welcome’s IT staff. Adopting an agile methodology, the integration process was broken down into manageable phases, ensuring that each component was optimized for performance and security before moving on to the next.

Results

The integration of PolyAPI transformed Welcome Workdays’ digital services platform, yielding substantial improvements in operational efficiency and customer service:

• Rapid Deployment: Integration processes that traditionally took months were completed in less than two weeks.
• Operational Efficiency: Automated and streamlined operations reduced the need for manual intervention, allowing staff to focus on more strategic tasks.
• Customer Satisfaction: Enhanced digital services improved the user experience, contributing to higher customer satisfaction and retention.

Customer Testimonial

Arturo Viveros, CTO of Welcome Workdays, noted, “PolyAPI is robust and has what we need to respond rapidly and adapt to our customers’ needs. The reassurance that we can deliver secure and reliable services promptly has fundamentally changed how we manage our digital infrastructure.”

Conclusion

Welcome Workdays’ successful implementation of PolyAPI stands as a testament to the transformative potential of digital integration in the real estate industry. The platform facilitated reduced technical debt and enhanced service delivery and positioned WW as a forward-thinking leader in real estate digital services.